Refund policy

Last Updated: July 9, 2026

At Hollertag, we want every customer to shop with confidence. This Return and Refund Policy explains how returns, refunds, replacements, and return shipping costs are handled.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made more than 30 days after the delivery date may not be eligible for a refund or replacement.

2. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The item must be unused, unworn, and in the same condition as received.
The item must be returned with its original packaging, tags, labels, and accessories, if applicable.
A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:
Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

3. How to Start a Return

To start a return, please contact us at hello@hollertag.net with your order number, the item you wish to return, and the reason for return.

Our customer support team will review your request within 1–2 business days. If your item meets the return eligibility requirements, we will provide return authorization instructions, including the applicable RMA number and the designated return address for your return.

Please do not mail any return package before contacting us and receiving return authorization instructions. Returns sent without authorization, without an RMA number, or to an address not provided in our return instructions may not be accepted.

The return address provided in the return authorization instructions may be different from our business contact address.

4. Customer Remorse Returns

For returns due to Customer Remorse, such as ordering the wrong item, changing your mind, selecting the wrong size or style, or no longer wanting the item, the customer is responsible for the return shipping cost.

Original shipping fees are non-refundable for Customer Remorse returns, unless otherwise required by applicable law.

We do not charge any restocking fee.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for return packages lost in transit before they are delivered to the designated return address.

5. Defective, Damaged, or Incorrect Items

Please inspect your order after delivery. If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at hello@hollertag.net.

Please include your order number, a description of the issue, and clear photos if applicable.

If the issue is confirmed to be due to our error, we will provide a suitable resolution, such as a replacement, refund, or return shipping support.

6. Refunds

Once your returned item is received and inspected, we will notify you by email about the status of your refund.

Approved refunds will be issued to the original payment method within 3–7 business days after the return is inspected.

Please note that your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.

Items that do not meet our return eligibility requirements may not qualify for a refund. If there is an issue with your return, we will contact you by email.

7. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please check your bank account again first. Then contact your credit card provider or bank, as processing times may vary.

If you still have not received your refund after checking with your financial institution, please contact us at hello@hollertag.net.

8. Exchanges and Replacements

We offer replacements for items that are defective, damaged, or incorrect upon arrival.

For general Customer Remorse returns, we recommend returning the eligible item first and placing a new order for the item you prefer.

9. Contact Information

If you have any questions about returns, refunds, replacements, or return shipping, please contact us:

Business Name: Hollertag
Email: hello@hollertag.net
Phone: +1 952-876-0477
Business Address: 2760 Serenidad Dr, Las Vegas, NV 89123, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed